Open a Support Case

Welcome to the technical support of DEKOM AG. Do you require professional support to solve your problem?

Only a few steps are required to open a support case. In order to ensure a smooth process, please fill out the following form. Only when all required fields have been filled in, you can click on "send" to get an overview of your information and can send the support form.

Sending the form automatically opens a transaction with your individual ticket number in our ticket system. The data are subsequently checked for completeness by an employee of our DEKOM Competence Center. After the test, we will immediately contact you to resolve the problems as soon as possible. Through our ticket system, you automatically receive updates on your transactions and can also provide us with information in this way.

In case of problems with the acceptance of repairs, please call +49 40 80 81 81 - 121.

The data sent will only be processed for the purpose of processing your request. Further information can be found in our privacy policy.