- Video Conferencing
- Media Technology
RingCentral is a global provider of cloud message video phone (MVP), customer engagement and contact center solutions for enterprises worldwide. The vendor's goal is to securely and easily connect businesses on an intuitive platform. With the help of the provider, business and internal calls, voice and text messages can be sent and received anywhere.
With RingCentral for MS Teams, the platform integrates seamlessly with the Teams application. The result is enterprise-class communication and collaboration features such as calling, launching, and participating in video calls and scheduling directly within Teams, without switching applications.
Thanks to the Global Office solution, the application can be flexibly scaled according to business needs. For example, if your company expands, you can easily add as many regions as you need.
What makes RingCentral's portfolio special is the combination of Unified Communications as-a-Service (UCaaS) and Contact Center as-a-Service (CCaaS). With UCaaS, RingCentral enables your employees to interact intelligently and collaborate more effectively. CCaaS, on the other hand, provides your customers with responsive and effective service.
To ensure the highest level of security, the provider relies on industry-leading security systems, 99.999% SLA, and multiple state-of-the-art data centers in the US, UK, Canada, Europe, Australia, and Singapore.
RingCentral has proven itself to be a highly successful provider several times over the past few years, including being ranked #1 four times in a row in the Omdia UCaaS Scorecard for North America, also ranking first in 2019 Frost & Sullivan UCaaS RADAR, and as "Leader" in the Gartner UCaaS Magic Quadrant for 6 years in a row.