RingCentral Customer Experience

RingCentral's Customer Experience solution is a cloud-based software developed for the customer engagement sector. The integrated suite offers automatic call distribution, interactive voice response, CTI, auto dialer and PBX. The solution is available via a web-based subscription, making it browser-independent. As such, it can support users working in multiple locations.

Features include advanced routing to help customers resolve issues themselves, skills-based ACD to assign calls to agents, tools to measure and track agent performance, and reporting options with pre-built and customizable reports accessible from the dashboard. Workforce management and optimization features help schedule, train and monitor agents.

RingCentral integrates with CRM solutions such as Salesforce, Zendesk, Microsoft Dynamics and Oracle Sales Cloud. Tiered subscription options are billed monthly and vary based on desired features.