RingCentral's Customer Experience solution is a cloud-based software developed for the customer engagement sector. The integrated suite offers automatic call distribution, interactive voice response, CTI, auto dialer and PBX. The solution is available via a web-based subscription, making it browser-independent. As such, it can support users working in multiple locations.
Features include advanced routing to help customers resolve issues themselves, skills-based ACD to assign calls to agents, tools to measure and track agent performance, and reporting options with pre-built and customizable reports accessible from the dashboard. Workforce management and optimization features help schedule, train and monitor agents.
RingCentral integrates with CRM solutions such as Salesforce, Zendesk, Microsoft Dynamics and Oracle Sales Cloud. Tiered subscription options are billed monthly and vary based on desired features.
Various possibilities to use video conferencing systems and media technology.
Matomo gathers certain data regarding your use of this website.
YouTube-Embed-Codes allow for you to watch YouTube-Videos without leaving this site.
The Chatify-/Pubble-Live-Chat-Feature allows you to have direct chat-conversations with our employees using an icon on the bottom right of the website.
Google-Maps-Embed-Codes allow you to use interactive maps on this website (e.g. for you to have an easier time figuring out where our company resides).
Google Analytics gathers certain data regarding your use of this website.
Google-Ads-Tracking allows us to better measure the performance of this website when promoting it through the Google Search Platform or other Google-Ads-Features.
Bing-Ads-Tracking allows us to better measure the performance of this website when promoting it through the Bing-Ads-Features.
Zoom Tracking allows us to gather certain data about you based on a generic database holding data about large companies and other entities.
Facebook Tracking gathers certain data regarding your use of this website.