RingCentral – First class telephony from the Cloud

Among the five major UCaaS providers, which we call the "UCaaS Big 5", we include Microsoft Teams, Cisco Webex, Zoom, GoToMeeting and most recently - RingCentral. All five providers combine the most important communication channels in just one platform. However, everyone of them has its own focus. While some providers focus on security, video quality or data exchange, RingCentral's strength clearly lies in telephony. 

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That's why you should know RingCentral!

RingCentral brings us a new player on the European market that can compete with the best UCaaS providers. But don't just take our word for it, take Gartner's* Magic Quadrant for Unified Communications as a Service. Every year, the Quadrant tries to place the providers of the UCaaS landscape either as a market leader, visionary, niche provider or challenger in order to form an overview for decision makers who have to make an important purchase for their company. 

Learn more about the Big 5 and why RingCentral is one of the top five UCaaS vendors for us.

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What makes RingCentral special?

Like all UCaaS providers, RingCentral has a powerful, cloud-based communication platform that covers all use cases of modern collaboration.

However, the focus here is on telephony. In addition to the usual communication channels, such as messaging, video conferencing and telephony (MVP), RingCentral's solutions also include a comprehensive telephone system with local numbers and extensions, as well as a complete contact centre with personalised customer engagement.

RingCentral thus offers companies with a high level of customer contact in particular versatile usage scenarios that can be expanded at any time with additional functions and flexibly adapted to your current and future needs. 

RingCentral MVP - the all-in-one communication software

RingCentral's MVP (Message, Video, Phone) solution combines classic UCaaS tools for video meetings, team messaging, file sharing, task management and calendar functions with the functionality of a local telephone system. You get access to routing and management features, as well as in-depth reports to monitor your call quality. 

MVP is available on any type of end device, increasing the accessibility of your employees, whether at work, in the home office or on the road. RingCentral also integrates with a variety of different applications, such as Microsoft, Salesforce or even various calendar applications.

Learn more about RingCentral MVP

RingCentral for Microsoft Teams

You are already using Microsoft Teams but want to enhance the solution with the advantages of RingCentral? 

RingCentral integrates easily with Microsoft Outlook, Teams and Dynamics 365. You can use the RingCentral chatbot or the embedded RingCentral dialer to send messages, create meetings or use phone calls.

You get access to your RingCentral address book, (past) phone calls are synchronised and additional security measures protect your data. 

All information about the integration in the data sheet

RingCentral Contact Center

The cloud-based customer experience solution from RingCentral offers many functions to enable optimal customer care. For example, customers are automatically connected to the appropriate or already known contact person in your company.

In addition, you receive in-depth statistics and evaluations of your telephone calls in order to optimise your service and train your employees. The solution can also be integrated with many CRM solutions such as Salesforce, Zendesk and Microsoft Dynamics. 

 

More information about the RingCentral Contact Center

How to benefit from the flexibility of a UCaaS solution

RingCentral offers a platform for a wide variety of users: from SMEs to globally operating billion-dollar corporations.

The key advantage of this platform is its many customisation options. These include over 200 integrations into your business applications, as well as the ability to activate new functions at the click of a mouse and the ability to book new licences at any time.

 

 

Open API makes it easy to integrate popular CRM, customer support, automation and productivity apps. The RingCentral App Gallery makes it easy to connect a wide range of apps to RingCentral.

This gives you access to all the apps your business needs in one place, so you don't waste valuable time switching between multiple apps. 

 

As a UCaaS solution, RingCentral scales with your company and can always be adapted to your requirements. If required, you can claim additional licences or activate additional functions of the solution as you wish; the administration takes place centrally.

In this way, you also benefit from manageable costs, as you receive everything from a single source instead of many additional applications while reducing acquisition costs.

We are happy to help you choose the right provider

Choosing the right provider depends entirely on the needs of your business.

All five UCaaS providers have a powerful, cloud-based communication platform with all common communication channels. Thanks to the different focus areas, there is a solution for every need. That's why it's important to know the benefits of all providers.

With our many years of expertise, we know the UCaaS providers inside out. We will be happy to identify which functions are important to you and where your needs lie.

Even if you have already decided on a provider, we will be happy to help you successfully integrate the solution into your processes.

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*Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 18 October 2021, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth. Gartner and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.

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