USA / English
International / English
Germany / German
Belgium / Dutch
Czech Republic / Czech
France / French
Italy / Italian
Netherlands / Dutch
Poland / Polish
Spain / Spanish
Switzerland / French
Ukraine / Ukrainian
United Kingdom / English
Product description
RingCentral Customer Experience Solution is an integrated cloud-based platform specifically designed for customer engagement. The solution offers a comprehensive suite of tools for effective communication, including automatic call distribution, interactive voice response, computer-telephony integration, and private branch exchange.
Available through a web-based subscription, this solution works independently of browsers and supports users across different locations. The system includes advanced routing capabilities for customer self-service, skills-based call distribution, tools for measuring agent performance, and powerful reporting options with pre-built and customizable templates.
Key features:
- Automatic call distribution based on agent skills.
- Interactive voice response for customer self-service.
- Computer-telephony integration and auto dialer functionality.
- Tools for measuring and tracking agent performance.
- Flexible reporting options with customizable templates.
- Workforce management and optimization for planning and training.
Technical details
Deployment
- Type: cloud-based solution
- Access: web-based subscription
- Browser compatibility: browser-independent
- Remote work support: yes
Contact Center Functions
- Automatic Call Distribution (ACD): yes
- Interactive Voice Response (IVR): yes
- Computer-Telephony Integration (CTI): yes
- Auto Dialer: yes
- Private Branch Exchange (PBX): yes
Routing and Management
- Advanced routing for self-service: yes
- Skills-based distribution: yes
- Performance monitoring tools: yes
- Workforce management: yes
Reporting
- Pre-built report templates: yes
- Customizable reports: yes
- Interactive dashboard: yes
Integrations
- Salesforce: yes
- Zendesk: yes
- Microsoft Dynamics: yes
- Oracle Sales Cloud: yes
Pricing
- Model: monthly subscription
- Plans: various tiers depending on features
Companies that love DEKOM
10,000+ businesses, educational institutions, and government organizations choose us to deliver projects worldwide
Customer success stories
From modernizing meeting rooms to delivering turnkey AV solutions for global office networks – we design spaces built for people, ideas, and innovation
AV, IT & UCaaS – integrated by DEKOM
Our strength lies in seamlessly connecting individual technologies into one intelligent, automated ecosystem – efficient, reliable, and built around the way your team works
DEKOM – your certified partner for any project
We offer 20,000+ devices from 250+ international partners – to meet the needs of every team
End-to-end integration – with DEKOM
We’re by your side at every stage – from initial consulting and tailor-made design to full implementation and ongoing support
Why choose DEKOM?
With decades of experience in US and worldwide, we help thousands of teams work simpler, smarter, and more comfortably every day
Let’s talk!
DEKOM is a global leader in AV and IT integration, with 25+ years of experience and the trust of 10,000+ clients worldwide.
Call us, send an email, or fill out the form – and we’ll get back to you as soon as possible.
