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Professional Services

Professional Services

 

 

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Installation
Training
SLA
QuantumVision
Repair
Maintenance

Welcome to the DEKOM Competence Centre

DEKOM AG operates globally, delivering reliable project execution wherever you need it. Our services provide precision and control, giving you guaranteed response times, warranty terms, on-site support and access to replacement equipment. This provides long-term planning certainty and the confidence of working with a strong, experienced global leader.

Our dedicated technicians and engineers manage all technical aspects of your solution, including on-site installation, testing, maintenance, software updates and troubleshooting. Our in-house service facility performs warranty repairs and configuration backups, and develops custom solutions and prototypes. If you have any questions or challenges, our highly trained support team provides fast, knowledgeable, and efficient assistance.

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Installation Service

Available to you worldwide

On-site installation and commissioning is an essential part of our service. No matter where in the world we implement your project, your project is in good hands with our comprehensive, internationally available installation service. All technical components of your solution - from displays to cables - are individually tested for operation, signal flow and control prior to physical installation.

Once on-site, our project managers and installation teams conduct extensive functional testing and make final adjustments to ensure optimal system performance. From the outset, we emphasize transparency and close collaboration, developing project plans, schedules, programming and designs in ongoing consultation with all stakeholders, including architects, contractors and engineers. This ensures seamless installation, integration and commissioning for flawless results.

Our Services:

  • On-site technology installation, configuration and testing
  • Multilingual (German, English, Spanish, Dutch)
  • International service network
  • International availability
  • Transparent costs
  • Organizational preparation and planning
  • Excellently trained specialists
  • Process design consulting

Professional Training

Getting familiar with the solutions installed

User training is an integral part of our installation process and ensures that your team can operate and maintain the system to its full potential. We also offer specialized training programs tailored to specific roles such as administrators, maintenance personnel, and operators.

Our professional training courses cover key areas such as system administration, infrastructure management, business protocols, and video conferencing. Each course combines detailed documentation, practical explanations, and hands-on experience with the system to ensure complete understanding and confidence. Training - on-site or remote - is tailored to the requirements and operational needs of your system, ensuring an effective and smooth learning experience for your team.

Our customized training courses include:

  • Infrastructure
  • Security Concepts
  • Networks
  • Room Design
  • Video Conferencing Etiquette
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Training

Service Level Agreements

Standardized or individual service concepts for your AV environment

Standard Service Level

With our Service Level Agreements, you transfer the responsibility for the delivery of defined services to DEKOM. Our three-tier service concept bundles typical services from our Competence Center.

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Managed Services

Our professional videoconferencing technicians manage and monitor your servers and services. You can rely on the expertise and experience of one of the largest video conferencing specialists in the world.

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Servicekit

With the DEKOM Service Kit, we can deliver customized SLAs (Service Level Agreements). We assess your specific requirements, translate them into targeted services and deliver a personalized solution that meets your unique needs.

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DEKOM UC QuantumVision

DEKOM's Cloud-based UC Platform 

As one of Europe's leading specialists in enterprise videoconferencing, we have developed our own cloud-based UC platform for our customers.

DEKOM UC QuantumVision offers a comprehensive range of services, from mobile, cloud-based video communication via a smartphone to virtual meeting rooms and customized on-site solutions. Our UC services provide you with a complete, turnkey video conferencing environment at a transparent monthly cost. Use QuantumVision to bring your business and employees up to date with the latest technology, to expand your infrastructure and capabilities, as a fallback solution for mission-critical installations, or to enhance your call security.
 

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Repairs

Fault diagnosis and repair

DEKOM has its own workshop with a hardware laboratory, where our technicians and engineers prepare installations, reproduce fault patterns, check connections to third-party systems or perform system tests and test connections as part of repairs. 

We also offer the following services:

  • Repair of third-party professional equipment
  • Repair of AV and media components
  • Maintenance and cleaning services
  • Electrical and mechanical optimization of all equipment according to the manufacturer's specifications
  • Verification of all inputs and outputs and their control and media signal paths
  • Analysis of individual and room functions
  • Verification and updating of software versions according to the functionality of the system

Maintenance

On-site preventive maintenance and cleaning of media technology.

Every component in your AV system is carefully configured and maintained to ensure that it operates efficiently and meets the manufacturer's performance standards.

  • Preventive maintenance and cleaning: A thorough on-site inspection of all parts of the system to make sure everything is working properly.
  • Testing of all inputs (video, audio).
  • Testing of all outputs (displays, projectors, speakers, headsets, VR glasses)
  • Cleaning of displays, PCs and touch equipment
  • Calibration/adjustment of touch displays
  • Functional testing of control systems (remote controls, touch screens)
  • Coordination of maintenance
  • Documentation

DEKOM Support

Services provided by our support team

Incident Management

DEKOM guarantees reliable, fast and efficient incident management: our helpdesk not only registers failures and quickly establishes contact, but also tackles problems at an early stage with knowledge and commitment.

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Remote Support

For remote support, our technicians use securely encrypted remote access software to connect directly to your systems. This allows us to efficiently perform configurations, adjustments, and administrative tasks to keep your systems running smoothly while maintaining the highest level of security.

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Remote Access Appliance

RAA provides an ultra-fast alert system for your enterprise AV environment that reduces response times, minimizes internal and external costs, and delivers real value. RAA can be added to any of our traditional service models.

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RMA Service

Our Return Merchandise Authorization (RMA) service provides a smooth and efficient process for returning products, whether for defects, repairs or warranty claims. Our policy of clear communication and hassle-free procedures makes returns simple and reliable.

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DEKOM is a certified partner

Regular training and certification by manufacturers keeps our knowledge up-to-date

DEKOM Services

Other services provided by our Competence Center

Technical Consulting

Special needs require special solutions - before, during and after installation. We have developed comprehensive service offerings for customized service contracts that can be flexibly adapted to your personal needs.

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Professional Support

Your single point of contact for all technical support issues. Trained specialists respond to questions and issues with expertise and focus, ensuring a reliable, fast, and efficient support process.

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DEKOM UC Quantumvision

This software-based service enables you to increase your organization's productivity and performance through in-depth analysis. You can ensure efficient use of meeting rooms, platform reliability, and investment protection for new installations.

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Our services

From individual devices to advanced solutions – we are the right partner for your project.

Consulting & Sales

After detailed discussions, we will find the most suitable solution for you and advise you on financing.

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Planning & Design

We will work with you to create the right concept that meets the needs of your business.

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Purchasing & Installation

Top terms when purchasing hardware and software, experienced technicians – your project is in the best hands with us.

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Training & Usage

Comprehensive training from our experts to ensure smooth and efficient operations from the get go, making sure you know the ins and outs of your videoconferencing systems.

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Service & Support

Our customized service concept guarantees the seamless operation of your technology solutions.

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Do you have a project? We are happy to support you.

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