DEKOM Services

Service is a top priority for us, and for good reason: our solutions are customized and cutting-edge. That's why we want to support you with our expertise long after you've made your purchase. Our comprehensive service offerings provide you with a wide range of expertise to meet all your needs.

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DEKOM Competence Center

Putting the customer first

In today's world, where everything seems to be available anywhere and can be replaced at any time, service partners are quickly replaced. A company that wants to be successful over the long term cannot afford to leave customers in the lurch when problems arise, or sell products that no one uses. The most advanced and technically complex environments are still built on the same foundations.

Our Competence Center is made up of IT specialists, media engineers, support staff, developers and experienced consultants, all with one goal in mind: to support your IT department and staff in their daily work, taking the worry and responsibility out of their hands. Extensive training and certification of our staff in the various disciplines of all our partners ensures that the solutions we recommend, sell, implement or design are always ready to use and work smoothly.

Service & Support

We support you where you need us

Professional Services

From on-site installation, configuration and commissioning, through training and routine maintenance, to emergency repairs and remote support. Our services provide you with maximum security, availability and quality.

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Technical Consulting

Special needs require special solutions - before, during and after installation. We have developed a comprehensive range of customized service contracts that can be flexibly adapted to your needs.

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Professional Support

We are your single point of contact for all technical support.
Trained specialists respond to your questions and issues in a knowledgeable, focused, and timely manner, ensuring a reliable, fast, and efficient support process.

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DEKOM UC. QuantumVision

Monitoring and managing your collaboration environments

With DEKOM UC QuantumVision, we offer you an integrated, location-independent service for managing, monitoring, and analyzing your conference room environment. This ensures both the availability of your equipment and an optimal user experience, regardless of which solutions you use.

Comprehensive management, real-time analytics, and administration tools simplify centralized management and proactively detect system failures for early remediation.

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