AV, Unified Communications & Microsoft Teams Rooms

About DEKOM

DEKOM is an international systems integrator specialising in audiovisual technology, Unified Communications and modern workplace solutions. We help organisations transform meeting spaces into effective collaboration environments by combining videoconferencing, professional audio, displays, control systems, technical services and managed services.

Role Purpose

The Solutions Engineer is a customer-facing pre-sales specialist who translates business requirements, user needs and technical constraints into integrated AV and Unified Communications solutions. The role connects customers, Account Managers, Technical Designers, Project Managers and technology partners throughout the sales and solution-design process.

The position is specifically focused on collaboration environments such as meeting rooms, boardrooms, training rooms and town halls. It combines technical discovery, high-level solution architecture, customer presentations and commercial support.

Positioning of the Role

• Primary focus: pre-sales consulting and solution design.
• Customer interface: discovery workshops, solution presentations and technical advisory.
• Commercial contribution: support for quotations, proposals, tenders and Statements of Work.
• Delivery interface: structured handover to Technical Design and Project Management.
• Technology scope: AV, videoconferencing, Unified Communications and Microsoft Teams Rooms.

Key Responsibilities

• Lead technical discovery workshops with customers and relevant stakeholders.
• Analyse business requirements, user journeys, room types, existing systems and technical constraints.
• Translate customer requirements into scalable, supportable and commercially realistic solution concepts.
• Develop high-level architectures for meeting rooms, boardrooms, training rooms, town halls and other collaboration spaces.
• Present proposed solutions, design principles, alternatives and technical consequences to customers.
• Support Account Managers throughout qualification, solution positioning and proposal development.
• Contribute to quotations, tender responses, Statements of Work and customer-facing solution documentation.
• Define scope, assumptions, dependencies, exclusions, responsibilities and acceptance principles.
• Coordinate with Technical Designers and engineers so that approved concepts can be converted into detailed designs and accurate Bills of Materials.
• Act as the technical point of contact for manufacturers and distribution partners.
• Validate product compatibility, roadmap alignment and suitability for the customer's use case.
• Maintain current knowledge of AV, UC, Microsoft Teams Rooms and workplace-technology developments.

Microsoft Teams Rooms & Microsoft 365 Advisory

The Solutions Engineer advises customers on the Microsoft 365 and Microsoft Teams configuration required to deploy and operate Microsoft Teams Rooms successfully. This is not a general Microsoft 365 administration role; the required expertise is specifically related to Teams Rooms and its operational dependencies.

• Microsoft Teams Rooms architecture and deployment principles.
• Teams Rooms resource accounts and relevant licensing requirements.
• Teams meeting, device and room policies relevant to meeting-room operation.
• Device registration, authentication, sign-in and calendar dependencies.
• Network, firewall, connectivity and service-readiness requirements.
• Microsoft Teams Rooms Pro Management portal, including health, monitoring, incidents and device visibility.
• Differences between Teams Rooms on Windows and Teams Rooms on Android.
• Integration of Microsoft-certified room systems and third-party peripherals.

Technology Landscape

Experience & Qualifications

• At least three years of relevant experience in AV, Unified Communications, videoconferencing, workplace technology, pre-sales engineering or solution architecture.
• Demonstrable experience translating customer requirements into clear and technically feasible solutions.
• Experience conducting customer presentations and technical discovery workshops.
• Experience supporting quotations, proposals and Statements of Work.
• Good working knowledge of Microsoft Teams Rooms and its Microsoft 365 dependencies.
• Knowledge of the Microsoft Teams Rooms Pro Management portal.
• Familiarity with Zoom, Google Meet and related room-based collaboration solutions.
• Certification from one or more recognised videoconferencing manufacturers.
• Q-SYS/QSC certification.
• A bachelor's degree in IT, engineering, audiovisual technology or a related discipline is preferred; relevant professional experience is considered more important.
• Professional proficiency in Dutch and English.
• A valid driving licence and willingness to travel to customers and partners.

Professional Competencies

Key Internal & External Interfaces

• Customers: IT, Workplace, Facilities, Procurement and business stakeholders.
• Internal: Account Managers, Sales Management, Technical Designers, Project Managers, engineers, Service, Managed Services and Procurement.
• External: technology manufacturers, distributors and specialist delivery partners.

Success in the Role

• Customer needs are accurately identified and translated into relevant solution concepts.
• Proposed solutions are technically feasible, commercially realistic and operationally supportable.
• Scope, assumptions, dependencies and exclusions are clear before commercial commitment.
• Account Managers receive timely and credible technical support throughout the sales cycle.
• Handover from pre-sales to Technical Design and Project Delivery is complete and consistent.
• Technical and commercial risks are identified early and actively managed.
• Strong working relationships are maintained with customers and strategic technology partners.

What DEKOM Offers

• A permanent role in an international and fast-developing AV and Unified Communications organisation.
• A competitive gross monthly salary, in line with your knowledge and experience.
• A company car.
• Hybrid working, combining the Breda office, home working and customer visits.
• The opportunity to work with leading global AV, IT and collaboration-technology manufacturers.
• Access to relevant product training and certification programmes.
• A varied role combining customer consulting, technology, solution design and commercial support.
• The opportunity to contribute to modern workplace solutions for national and international customers.

Equal Opportunity

DEKOM welcomes applications from qualified candidates regardless of gender, age, nationality, cultural background, disability, religion, sexual orientation or other personal characteristics. Selection is based on capability, experience and alignment with the requirements of the role.

Recognise yourself in this profile?

Apply directly via the button below or send your CV and motivation to dekom-nl@dekom.com. Have questions about the role? Feel free to contact Jean-Paul Weterings or Melanie de Klerk.

Help shape the future of collaboration. Join DEKOM.

Are you the person who turns complex AV, UC and IT environments into smart, scalable designs?

DEKOM is a leading specialist in videoconferencing, Unified Communications and audiovisual collaboration. For our Benelux team, we are looking for an experienced Senior Technical Designer AV/IT & Solution Architect who translates customer requirements into high-quality technical solutions.

In this role, you design modern workplaces, meeting rooms, boardrooms, training centres and international collaboration environments. You are responsible for functional designs, network architectures, BOMs, BOQs, licensing, security and management aspects, and you support Sales during customer workshops, tenders and technical presentations.

You work closely with colleagues within DEKOM Netherlands and Belgium, as well as with Technical Design Specialists, Solution Architects and Engineers from other DEKOM entities across Europe and the Americas. This allows you to directly contribute to international standardisation, knowledge sharing, innovation and large-scale enterprise projects.

You also play an important role in developing our engineering organisation by coaching junior designers, sharing knowledge and further professionalising our design standards.

We are looking for someone who:

• Has at least 3 years of experience as a Technical Designer, Solution Architect or AV/UC Engineer.
• Has in-depth knowledge of videoconferencing, Pro AV, Microsoft Teams Rooms, Zoom Rooms, networking and enterprise IT.
• Translates customer needs into technically and commercially viable solutions.
• Excels in customer workshops, presentations, calculations, BOQs and stakeholder management.
• Is energised by knowledge sharing, standardisation and mentoring junior colleagues.
• Enjoys collaborating within an international DEKOM environment.

What makes this role unique?

Job profile

Purpose of the role

The Senior Technical Designer AV/IT & Solution Architect is responsible for designing, documenting and technically validating complete audiovisual, videoconferencing, UC and network solutions for DEKOM's customers.

The role acts as the bridge between Sales, Project Management, Engineering, Procurement, Service and the end customer. You translate functional customer requirements into scalable, manageable and commercially viable technical designs.

You also fulfil a senior knowledge role within the organisation: coaching junior designers and engineers, developing design standards, and safeguarding design quality.

The impact of this role

As a senior subject-matter anchor within DEKOM Benelux, you directly contribute to better project quality, higher first-time-right implementation rates, and a smoother handover to installation and service. You strengthen standardisation across international DEKOM projects and help move our engineering organisation forward.

Key tasks and responsibilities

Design, presales & commercial support

1. Solution Design & Engineering

• Designing complete AV, UC and collaboration solutions for meeting rooms, boardrooms, training rooms, auditoria and hybrid workplaces.
• Translating customer requirements into functional design, technical design, network design, low-level design and implementation documentation.
• Preparing system architectures, rack layouts, cabling schematics, power plans, IP plans, VLAN requirements, WLAN requirements and as-built documentation.
• Specifying hardware, software, licences, mounting devices, cabling, network components, control systems and management requirements.
• Technically validating designs for feasibility, scalability, manageability, security and user experience.

2. Presales, workshops and customer advice

• Leading or supporting technical customer workshops, surveys and site inventories.
• Advising on user experience, manageability, lifecycle management, standardisation, security and ESG-related design choices.
• Supporting Sales with RFPs, RFQs, tenders, customer presentations and technical verifications.
• Translating customer questions into clear scope, solution, risks, constraints and decision points.

3. Costing, BOM/BOQ and commercial support

• Preparing and reviewing BOMs, BOQs, cost calculations and technical quotation input.
• Validating solution choices on margin, availability, licensing impact, supplier specifications and lifecycle status.
• Supporting Procurement with product selection, alternatives, deal registration, OPG conditions and supply chain risks.
• Ensuring technical assumptions are complete and transferable to Project Management, Procurement and Engineering.

Quality, coaching & international collaboration

4. Project support and technical quality assurance

• Conducting design reviews prior to handover to Project Management and installation.
• Supporting Project Managers, engineers, the service desk and pre-staging teams with technical questions and escalations.
• Ensuring designs align with customer expectations, project scope, budget, planning and the support model.
• Documenting decisions, assumptions, risks and technical dependencies.

5. Coaching and organisational development

• Guiding and coaching junior Technical Designers and engineers, including content review, feedback and knowledge transfer.
• Developing templates, design standards, checklists, reference architectures and best practices.
• Organising internal knowledge sessions and contributing to a more professional engineering culture.
• Identifying structural improvements in the quote-to-cash design and handover process.

6. International collaboration

• Working with Technical Design Specialists, Solution Architects, Engineers and Product Specialists at other DEKOM entities across Europe and the Americas.
• Aligning international design standards, lessons learned, product choices and reference solutions.
• Supporting international enterprise projects, multisite roll-outs and cross-border customer standardisation.
• Contributing to an international DEKOM design community focused on quality, scalability, innovation and knowledge sharing.
   

Profile, experience and knowledge

Competencies

Recognise yourself in this profile?

Apply directly via the button below or send your CV and motivation to dekom-nl@dekom.com. Have questions about the role? Feel free to contact Jean-Paul Weterings or Melanie de Klerk.

Purchasing, contract & licence administration within Purchase & Supply Chain

About DEKOM

DEKOM is an international systems integrator specialising in audiovisual technology, Unified Communications and modern workplace solutions. We help organisations transform meeting spaces into effective collaboration environments by combining videoconferencing, professional audio, displays, control systems, technical services and managed services.

Role Purpose

The Purchase Administrator is responsible for the operational purchasing of hardware, support contracts and licences, and closely monitors the related delivery times. The role ensures that purchase invoices are accurately matched against ordered and delivered products, contracts and licences.

The Purchase Administrator maintains daily contact with suppliers and works closely with the project management organisation to safeguard timely and correct delivery. The role reports to and is accountable to the Purchase & Supply Chain Specialist.

Positioning of the Role

• Primary focus: operational purchasing and contract/licence administration.
• Supplier interface: daily contact regarding orders, delivery times, invoices and escalations.
• Internal interface: close collaboration with the project management organisation.
• Reporting line: reports to and is accountable to the Purchase & Supply Chain Specialist.

Key Responsibilities

• Place and follow up on purchase orders for hardware, support contracts and licences.
• Closely monitor delivery times and promptly flag and escalate deviations or delays.
• Check and reconcile purchase invoices against ordered and delivered products, contracts and licences (three-way matching).
• Maintain daily contact with suppliers regarding order status, delivery times, pricing and any disputes.
• Work closely with the project management organisation to align delivery times with project planning.
• Monitor contract expiry dates and licence renewals, and flag required renewals in good time.
• Accurately process and file orders, order confirmations, contracts and invoices.
• Identify deviations in price, quantity, delivery time or contract terms and escalate these to the Purchase & Supply Chain Specialist.
• Support supplier evaluations and identify opportunities to improve the purchasing process.
• Ensure timely and accurate administrative information for Finance and Project Management.

Experience & Qualifications

• MBO/HBO-level work and thinking ability, preferably in a field such as business administration, purchasing, logistics or similar.
• 2 to 5 years of relevant experience in purchasing, order administration, contract management or supply chain.
• Experience reconciling invoices against orders, deliveries and contracts.
• Experience with ERP or purchasing systems (for example SAP, Exact, Microsoft Dynamics or similar).
• Accurate, numerically strong and administratively disciplined way of working.
• Affinity with IT hardware, software licences and support contracts is an advantage.
• Good command of Dutch and English, both spoken and written.

Professional Competencies

Key Internal & External Interfaces

• Internal: Purchase & Supply Chain Specialist, Project Management, Finance and Service.
• External: suppliers and distributors of hardware, software licences and support contracts.

Success in the Role

• Purchase orders are placed and followed up on time, in full and correctly.
• Delivery times are closely monitored and deviations are identified and resolved early.
• Invoices are demonstrably reconciled against orders, deliveries, contracts and licences.
• Contract expiry dates and licence renewals are proactively managed, without surprises.
• A strong, professional working relationship is maintained with suppliers and the project management organisation.

What DEKOM Offers

• A permanent role in an international and fast-developing AV and Unified Communications organisation.
• A competitive gross monthly salary, in line with your knowledge and experience.
• Hybrid working, combining the Breda office and home working.
• A close-knit Purchase & Supply Chain team with short lines and direct collaboration with Project Management.
• The opportunity to actively contribute to improving purchasing and administrative processes.
• Development opportunities in purchasing, contract management and systems.
   

Equal Opportunity

DEKOM welcomes applications from qualified candidates regardless of gender, age, nationality, cultural background, disability, religion, sexual orientation or other personal characteristics. Selection is based on capability, experience and alignment with the requirements of the role.

Recognise yourself in this profile?

Apply directly via the button below or send your CV and motivation to dekom-nl@dekom.com. Have questions about the role? Feel free to contact Jean-Paul Weterings or Melanie de Klerk.

Don't see a vacancy that fits you? No problem!
We welcome open applications. Send us your CV and a short motivation—we're always curious to discover new talent and will seriously consider where you might fit within DEKOM.

We look forward to hearing from you!