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Service & Support
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Service & Support

Guaranteeing Your System Is Always Ready

Assistance from our support team

Service Level Agreements

Our Service Level Agreements ensure continuity and support with response times that fit your business. Choose the SLA that is right for you.

Managed Services

Our experienced service technicians take responsibility for keeping your video conferencing environment running optimally. They manage and monitor your servers and services, troubleshoot problems, and ensure smooth operations.

Remote Access Appliance

RAA provides you with an ultra-fast alerting system for your organization's AV environment that detects problems early and reduces response times. Our SLAs can be extended to include RAA.

Proactieve monitoring

Proactive remote or on-site monitoring of devices and their status. We check devices, network connections and components for proper operation. This detects potential errors before users experience problems.

On-Site Engineer

If necessary, we will provide a professional technician who is familiar with the hardware and can troubleshoot system functions and network connections.

Support

Our support team is always available by phone, email, or videoconference to proactively assist with outages and other issues. Our technicians can also remotely monitor and troubleshoot your systems.

Maintenance contracts

Defined maintenance plans for your devices and systems keep your equipment up to date. We review all error messages and connection status to prevent potential outages.

Repair

Our support department has its own repair service that diagnoses and performs repairs on devices from various manufacturers.

The DEKOM Project Process

Consulting & Sales

We determine what services you need and put you in touch with your personal advisor.

To Consulting & Sales

 

Purchasing & Installation

With the help of our experienced technicians and project managers, we turn the concept we have planned with you into reality.

To Purchasing & Installation

 

Service & Support

We guarantee the long-term availability of your systems based on your customized service concept.


 

Planning & Design

We develop a concept that meets all your requirements and achieves your goals.

To Planning & Design

 

Training & Usage

We evaluate how you're using your new solution and help you optimize it.

To Training & Usage

 

Want to learn more about our solutions? Please contact us and we will be happy to help you!

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